General Shipping Overview
CONSCIOUS DELIVERY: All our shipments are climate compensated at no extra cost to you! We plant a tree for every order, so feel confident knowing you’re a sustainable shopper with Gooseberry! Find more here
PROCESSING TIME: All orders are shipped out within 2/3 business days of purchase from our warehouse in Bali. Processing time may be extended during holidays, launches/re-stocks, limited edition releases and promotions.
SHIPPING METHOD: All orders are shipped through DHL EXPRESS with an approximate delivery time of 3-6 business days. Estimated delivery times serve as guidelines and do not take into account delays caused by payment authorization, customs clearance processes or other unforeseen events we do not take responsibility for.
DHL EXPRESS RATE:
INTERNATIONAL: FREE for orders over $100
$10 flat fee for orders under $100
$20 flat fee on orders under $50
INDONESIA: FREE
OUT OF RANGE COUNTRIES: FREE for orders over $100
$30 flat fee for orders under $80: Albania, Azerbaijan, Belarus, Bermuda, Brazil, Chile, Colombia, Croatia, Estonia, French Polynesia, Greece, Israel, Kazakhstan, Kuwait, Latvia, Lebanon, Luxembourg, North Macedonia, Moldova, Montenegro, Norway, Pakistan, Peru, Portugal, Romania, Serbia, Sint Maarten, Slovakia, Slovenia, South Africa, Turkey, Ukraine, U.S. Outlying Islands, Uzbekistan, Venezuela, Qatar, Cyprus, Hungary, Poland
Certain out of range countries/and regional or remote areas within Australia are not supported by DHL and will be shipped with regular express post (5-10 business days).
TRACK YOUR ORDER: To track your order click here
CHANGE A ORDER
If you need to change your order, please contact us immediately. We pack and ship orders daily so cannot guarantee your requests can be made. Once orders have been confirmed in our system they are unable to be changed.
RESTRICTIONS
We are unable to ship to PO Boxes and to the following countries: Russia, China, Hong Kong, Ukraine, Saudi-Arabia, Maldives, certain countries in Africa & the Pacifics.
TAXES & DUTIES
We currently ship all items delivery duty unpaid (DDU). Gooseberry is not responsible for any customs charges or local taxes due to international shipment. Please familiarize yourself with your countries regulations as payment of these duties may be necessary to release your order. Note: there are NO customs duties incurred on parcels within Australia.
If you refuse a shipment from Gooseberry you are responsible for the original shipping charges, any import fees that may have incurred on the package, as well as the cost of returning your order parcel to Gooseberry. This amount will be deducted from your order refund once the shipment has been received back.
If you require more information on shipping, our customer service team HERE. By placing an order you are acknowledging and accepting all the international shipping terms.
Retuns & Process
FULL PRICE ORDERS - We want you to be completely satisfied with your online purchase. If you change your mind for any reason you can simply return your item(s) to our warehouse in Bali, Indonesia for a STORE-CREDIT of the item's value within 21 days of receipt. Our return policy is valid for 21 days, unfortunately if 21 have passed since you've received your purchase we are unable to offer you a store-credit or exchange.
SALE - We do not accept exchanges or returns on items purchased on sale or items purchased using a discount code as part of a sale promotion, all discounted items are considered final sale, unless the items are faulty and proof is provided by the customer.
Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. Damaged returns and returns sent back without prior authorization will be returned to sender. Gift Cards may not be returned. Store-credit do not expire and can be used toward anything on our site.
TO INITIATE A RETURN, please visit: https://gooseberry.returnscenter.com
