• We offer¬†store credit or exchange within 21 days of your¬†order date.¬†

  • All returns are subject to inspection - items that have been worn, soiled, altered or damaged, missing tags / label are not eligible to return.¬†Returns sent without authorization will be returned to sender.

  • The¬†store credit coupon¬†will be issued for the amount of the piece/s returned excluding the original shipping cost.¬†The shipping cost incurred for returning item/s to Gooseberry Intimates for an exchange or a e-store credit coupon are not covered or reimbursed by us ¬†
  • Any items purchased at a discount of 25% or higher is considered final sale. Final sale items cannot be returned.¬†We do not accept exchanges or returns on sales or promotions

HOW LONG THE CREDIT COUPON IS no AVAILABLE ?

  • The credit store coupon¬†has¬†NO EXPIRATION !

HOW DO I RETURN ?

  • Click here to start your return process.
  • We will provide you with the full address (our warehouse is based in Bali) when we allocate your Returns Authorisation number
  • We recommend to use a tracked method for safe delivery. If the package does not reach us safely we will not be able to complete the exchange ¬†
  • GOOSEBERRY RETURNS CENTER

CREDIT STORE / EXCHANGE ISSUE

  • Once we received a tracking number of your return parcel we instantly¬†release the credit store valued to the amount of the pieces returned or proceed the exchange.
  • Without a¬†tracking number provide by you for your return we will¬†release the credit store valued to the amount of the pieces returned or proceed the exchange from the day your return will be receive by us.

CANCELLED ORDER

  • Orders can be cancelled within 24hrs of it being made.¬†A 5% fee will be charged when orders are cancelled
  • Orders may not be modified/cancelled once the parcel has been processed
WHAT IF THERE IS A FAULT? 
  • We will personally assist you to quickly resolve the issue Full Refund¬†¬†

ADDITONAL INFORMATION

  • We do not offer REFUNDS unless the item you received is deemed faulty by Gooseberry.
  • All colour shades can slightly differ in each production run. We shoot a lot of our photography on film, therefore lighting may have an effect on the colour(s) in the photos and the fabric colour may appear slightly different in real life.
  • Gooseberry¬†is not responsible for lost or stolen packages
  • By placing an order you are acknowledging and accepting all the international shipping terms
  • Please email our¬†customer services¬†if you need any assistance¬†
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