RETURNS & PROCESS
EXTENDED HOLIDAY RETURNS: Purchases made during our BFCM Sale and the Holiday Period (November 22nd to December 26th) qualify for returns up to 45 days from the date of delivery.
- US Customers: Drop your order off at any Happy Returns location or mail it to our US return center using a prepaid label.
- Canadian Customers: Return items to our US return center using a prepaid label.
- UK Customers: Return items to our UK return center. Please note that we are unable to provide a prepaid shipping label at this time, customers must arrange their own shipping service.
- Australian & New Zealand Customers: Return items to our Australian return center. Please note that we are unable to provide a prepaid shipping label at this time, customers must arrange their own shipping service or drop off at a Sendle location (a $10 processing fee applies).
- Rest of the World: Return items to our Bali warehouse using a return label purchased from your local postal service. Gooseberry does not cover the cost of international returns.
Important: Returns are only accepted on items with original tags attached. Once the tags are removed, we’re unable to accept returns or exchanges.
SALE ITEMS
We do not accept returns or exchanges on sale items or items purchased using a discount code as part of a promotion. All discounted items are considered final sale unless the product is faulty. In such cases, please reach out to us and provide proof.
FAULTY ITEMS
If you received a faulty item, please email us to request a prepaid return label. We’ll be happy to replace it (subject to stock availability) or issue a refund once the item is returned.
By placing an order, you acknowledge and accept all international shipping terms. For further assistance, please contact our customer service team.
RETURN PROCESS:
To start a return:
- Submit a return request:
- You’ll receive the return address and further instructions after submitting your request.
Please note:
- Original shipping charges are non-refundable.
- Customers are responsible for the cost of return shipping.
- Gooseberry is not responsible for lost return packages. We recommend using a traceable shipping service, as the customer assumes responsibility until the return is received by Gooseberry.
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