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RETURNS & EXCHANGES
We offer store credit or exchange within 14 days of receiving your order
Returned items must be in their original form (not worn, altered, washed) and have all original tags/labels attached
We request that all goods are returned within 14 days of the date of you have received your return authorisations number by us.
The store credit coupon will be issued for the amount of the piece/s returned excluding the original shipping cost
Please note, any return item received by us outside of the 14 day return policy will not be accepted. Once receive at Gooseberry Retuns, this return item will be automatically shipped back to you.
The shipping cost incurred for returning item/s to Gooseberry Intimates for an exchange or a e-store credit coupon are not covered or reimbursed by us
HOW LONG THE CREDIT COUPON IS AVAILABLE ?
The credit store coupon has No Expiration !
HOW DO I RETURN ?
Simply email email@example.com and we will allocate a Returns Authorization (RA).
We will provide you with the full address (our warehouse is based in Bali) when we allocate your Returns Authorisation number
We recommend to use a tracked method for safe delivery. If the package does not reach us safely we will not be able to complete the exchange
CREDIT STORE / EXCHANGE ISSUE
Once we received the tracking number of your return parcel we INSTANTLY release the credit store valued to the amount of the pieces returned or proceed the exchange
Without a tracking number provide by you for your return we will release the credit store valued to the amount of the pieces returned or proceed the exchange from the day your return will be receive by us.
Orders can be cancelled within 24hrs of it being made
Orders may not be modified/cancelled once the parcel has been processed
A 5% fee will be charged when orders are cancelled