We offer store credit or exchange within 21 days of your order date.
All returns are subject to inspection - items that have been worn, soiled, altered or damaged, missing tags / label are not eligible to return. Returns sent without authorization will be returned to sender.
- The store credit coupon will be issued for the amount of the piece/s returned excluding the original shipping cost. The shipping cost incurred for returning item/s to Gooseberry Intimates for an exchange or a e-store credit coupon are not covered or reimbursed by us
- Any items purchased at a discount of 25% or higher is considered final sale. Final sale items cannot be returned. We do not accept exchanges or returns on sales or promotions
HOW LONG THE CREDIT COUPON IS no AVAILABLE ?
- The credit store coupon has NO EXPIRATION !
HOW DO I RETURN ?
- Click here to start your return process.
- We will provide you with the full address (our warehouse is based in Bali) when we allocate your Returns Authorisation number
- We recommend to use a tracked method for safe delivery. If the package does not reach us safely we will not be able to complete the exchange
- GOOSEBERRY RETURNS CENTER
CREDIT STORE / EXCHANGE ISSUE
- Once we received a tracking number of your return parcel we instantly release the credit store valued to the amount of the pieces returned or proceed the exchange.
- Without a tracking number provide by you for your return we will release the credit store valued to the amount of the pieces returned or proceed the exchange from the day your return will be receive by us.
- Orders can be cancelled within 24hrs of it being made. A 5% fee will be charged when orders are cancelled
- Orders may not be modified/cancelled once the parcel has been processed
- We will personally assist you to quickly resolve the issue Full Refund