RETURNS & PROCESS
- US Customers: Drop your order off at any Happy Returns location or mail it to our US return center using a prepaid label.
- Canadian Customers: Return items to our US return center using a prepaid label.
- UK Customers: Return items to our UK return center. Please note that we are unable to provide a prepaid shipping label at this time, customers must arrange their own shipping service.
- Australian & New Zealand Customers: Return items to our Australian return center. Please note that we are unable to provide a prepaid shipping label at this time, customers must arrange their own shipping service or drop off at a Sendle location (a $10 processing fee applies).
- Rest of the World: Return items to our Bali warehouse using a return label purchased from your local postal service. Gooseberry does not cover the cost of international returns.
Important: Returns are only accepted on items with original tags attached. Once the tags are removed, we’re unable to accept returns or exchanges.
SALE ITEMS
We do not accept returns or exchanges on sale items or items purchased using a discount code as part of a promotion. All discounted items are considered final sale unless the product is faulty. In such cases, please reach out to us and provide proof.
FAULTY ITEMS
We take great pride in the quality of our products, and we’re truly sorry if you receive an item that isn’t perfect. If you believe your item is defective, please notify us immediately upon receipt so we can resolve the issue as quickly as possible.
To assist our team in assessing the defect, we may request clear photos of the defect. Please keep in mind:
- Items that have been worn, washed, or had their tags removed will no longer be accepted as defective.
- All claims for defective items must be made before the product is used.
If you believe you’ve received a faulty item, please contact our Customer Service team right away—we’re here to help!
RETURN PROCESS:
To start a return:
- Submit a return request:
- You’ll receive the return address and further instructions after submitting your request.
Please note:
- Original shipping charges are non-refundable.
- Customers are responsible for the cost of return shipping.
- Gooseberry is not responsible for lost return packages. We recommend using a traceable shipping service, as the customer assumes responsibility until the return is received by Gooseberry.
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