RETURNS & PROCESS
You deserve something you love! At Gooseberry, we want you to be completely satisfied with your purchase. If you change your mind, you can return your item(s) within 30 days of delivery.
-
U.S. Customers: Drop your order off at any Happy Returns location (free of charge), or mail it to our U.S. return center using a $10 prepaid label or your own preferred shipping method.
- Eligible returns may be refunded within the first 14 days of delivery and subject to a $10 restocking fee.
- Exchanges and store credits can be processed for up to 30 days after delivery
-
Canadian Customers: Mail your return to our U.S. return center using a $10 prepaid label or your own shipping service. We offer refunds or store credit on eligible returns.
- Eligible returns may be refunded within the first 14 days of delivery and subject to a $10 restocking fee.
- Exchanges and store credits can be processed for up to 30 days after delivery
- UK Customers: Return items to our UK return center. At this time, we are unable to provide prepaid labels—customers must arrange their own return shipping. We offer store credit or exchanges on eligible returns.
- Australian & New Zealand Customers: Return items to our Australian return center. Prepaid labels are not currently available. Customers may either arrange their own return or drop off at a Sendle location (a $10 AUD processing fee applies). We offer store credit or exchanges on eligible returns.
- Rest of the World: Return items to our Bali warehouse using a label purchased from your local postal service. Gooseberry does not cover the cost of international returns. We offer store credit or exchanges on eligible returns.
Important: Returns are only accepted on items in original condition with tags and hygiene liners attached. Once tags are removed or items are worn or altered, we are unable to accept the return.
SALE ITEMS
We accept returns for sale items and purchases made with a discount under 25% as long as they meet our return conditions.
However, please note:
- Items marked as final sale cannot be returned or exchanged.
- Orders placed with a promotional discount of 25% or more are considered final sale and are not eligible for return or exchange.
In the unlikely case you've received a damaged item, please contact us within 7 days of delivery and include photos.
FAULTY ITEMS
We take great pride in the quality of our products, and we’re truly sorry if you receive an item that isn’t perfect. If you believe your item is defective, please notify us immediately upon receipt so we can resolve the issue as quickly as possible.
To assist our team in assessing the defect, we may request clear photos of the defect. Please keep in mind:
- Items that have been worn, washed, or had their tags removed will no longer be accepted as defective.
- All claims for defective items must be made before the product is used.
If you believe you’ve received a faulty item, please contact our Customer Service team right away—we’re here to help!
RETURN PROCESS:
To start a return:
- Submit a return request:
- You’ll receive the return address and further instructions after submitting your request.
Please note:
- Original shipping charges are non-refundable.
- Customers are responsible for the cost of return shipping.
- Gooseberry is not responsible for lost return packages. We recommend using a traceable shipping service, as the customer assumes responsibility until the return is received by Gooseberry.