All our shipments are climate compensated at no extra cost to you! We plant a tree for every order, so feel confident knowing you’re a sustainable shopper with Gooseberry!

We are pleased to be operating as normal. All orders are shipped out within 2 Business Days of purchase from our warehouse in Bali. Processing time may be extended during holidays, launches/re-stocks, limited edition releases and promotions.

International (Free shipping on orders over $125)
We are shipping orders as usual to international destinations. However due the covid-19, some countries are rightly prioritizing the processing of essential food and medical supplies through customs, and as such there may be an additional delay on your package. Sometimes parcels are subject to random checks which can cause associated delays. Gooseberry is not responsible for any delays caused by destination customs clearance processes.

DHL EXPRESS
USA: 3-5 Business Days - $10 
CANADA: 3-5 Business Days - $10
AUSTRALIA: 4-7 Business Days - $10
EUROPE: 4-8 Business Days - $10
REST OF THE WORLD: 4-10 Business Days - $30 
REMOTE AREA: DHL using third party 10-15 days - $10

Domestic 
3–5 working days - free

Estimated delivery times serve as guidelines and do not take into account delays caused by payment authorization, customs clearance processes or other unforeseen events we do not take responsibility for.

Tracking number / Track your order
Track your order

Cancelled Order
We are unable to accept any cancellation once an order has been dispatched. If a shipment is undeliverable at destination due to refusal to pay import tax, incorrect address, multiple failed attempts, or otherwise, the package may be abandoned at destination at recipient’s responsibility. We cannot be held responsible for lost or stolen packages. 

Restrictions
We are unable to ship to PO Boxes and to the following countries: Russia, China, Hong Kong, Ukraine, Saudi-Arabia, Maldives, certain countries in Africa & the Pacifics.

Taxes & Duties
We currently ship all items delivery duty unpaid (DDU). All international packages may be subjected to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"] and are not included in the cost of the order. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from Gooseberry Intimates, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Gooseberry Intimates. 

By placing an order you are acknowledging and accepting all the international shipping terms. Please, email customer.services@gooseberryintimates.com if you have any questions about this policy or need any assistance