WHICH COURRIER DO WE USE

  • DHL Express or FedEx Priority
  • EMS for the country listed below this page *
  • Country shipping restrictions listed below this page **

HOW MUCH IS EXPRESS SHIPPING

  • FREE Worldwide Shipping FOR ORDERS above USD 160
  • FREE Shipping FOR ALL INDONESIA
  • Express Shipping at USD 10 per order below USD 160

HOW MUCH IS SHIPPING VIA EMS *

  • FREE SHIPPING FOR ORDERS up to USD 160
  • Flat rate of $20 per order below USD 160
  • We do use EMS only for the countries listed below this page

TRACKING NUMBER

  • Will be sent once your order has been shipped
  • We cannot send to PO boxes

WHEN WILL MY ORDER ARRIVE

  • DHL generally delivers within 7 working days
  • EMS * generally delivered within 15 - 20 working days
  • Orders are dispatched from our warehouse based in Bali within 3 working days
  • Orders are not processed on the weekend and public holidays
  • http://www.officeholidays.com/countries/indonesia/index.php
  • Please note during special offer or sale events or new collection launch you may experience a 5-7 days delay in receiving your oder
  • Please bear in mind this is an estimation provided by our carriers
  • The estimated time does not include the customs processing which are unfortunately out of our control

CANCELLED ORDER

  • Orders can be cancelled within 24hrs of being made
  • Orders may not be modified/cancelled once the parcel has been processed
  • A 5% fee will be charged when orders are cancelled

TAXES AND CUSTOMS CHARGES

  • All international packages may be subjected to customs duties and taxes
  • All Taxes and customs charges are the responsibility of the customer
  • All Taxes and customs are not included in the cost of the order or shipping charge
  • Please check your local customs website for more information

LIST OF COUNTRY SHIP VIA EMS *

  • Albania, Azerbaijan, Belarus, Bermuda, Brazil
  • Chile, Colombia, Croatia, Cyprus, Estonia
  • French Polynesia, Greece, Israel, Kazakhstan
  • Kuwait, Latvia, Lebanon, Luxembourg
  • Macedonia, Moldova, Montenegro, Norway
  • PakistanPeru, Portugal, Romania, Russia
  • Serbia, Sint Maarten, Slovakia, Slovenia
  • South Africa, Turkey, Ukraine, Uzbekistan, Venezuela

SHIPPING RESTRICTIONS - we do not ship to:

  • Burma, Congo, Cote d'ivoire, China, Hong-Kong,
  • Iraq, Liberia, Libya, North Korea, Somalia, Sudan,
  • Syrian Arab Republic, Yemen, Zimbabwe

ADDITONAL INFORMATION

  • Gooseberry is not responsible for lost or stolen packages or packages delayed in transit
  • The shipping costs for orders are non refundable
  • By placing an order you are acknowledging and accepting all the international shipping terms
  • Please, email customer.services@gooseberryintimates.com if you have any questions about this policy or need any assistance