SHIPPING / DELIVERY

Be assured, we are doing our best to ensure the timely delivery of all orders.
Please bear in mind that we are only provided with an estimated delivery date from our carriers. Due to the current situation, these packages can arrive outside of the estimated timeframe

  • International Shipping 3–5 working days - free for orders over $125 or $10 for orders below $125
  • Domestic Shipping 3–5 working days - free for all orders
  • Countries listed below this page* 10 working days free for orders over $125 or 30$ for orders below $125
  • We cannot send to PO boxes
  • Orders are dispatched from Bali within 4 working days
  • Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. Special offer / new collection launch may impact the timing on when your order ships.
TRACKING NUMBER / TRACK YOUR ORDER
    CANCELLED ORDER
    • Orders can be cancelled within 24hrs of being made. Orders may not be modified/cancelled once the parcel has been processed. 
    TAXES AND DUTIES
    • All international packages may be subjected to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"] and are not included in the cost of the order. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from Gooseberry Intimates, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Gooseberry Intimates.
      LIST OF COUNTRY SHIP VIA EMS *
      • Albania, Azerbaijan, Belarus, Bermuda, Brazil, Chile, Colombia, Croatia, Cyprus, Estonia, French Polynesia, Greece, Israel, Kazakhstan, Kuwait, Latvia, Lebanon, Luxembourg, Macedonia, Moldova, Montenegro, Norway, Pakistan, Peru, Portugal, Romania, Russia, Serbia, Sint Maarten, Slovakia, Slovenia, South Africa, Turkey, Ukraine, Uzbekistan, Venezuela
        ADDITONAL INFORMATION
        • Gooseberry is not responsible for lost or stolen packages or packages delayed in transit
        • The shipping costs for orders are non refundable
        • We will not be responsible for the payment of any Import Duty / Tax / VAT under any circumstances.
        • By placing an order you are acknowledging and accepting all the international shipping terms
        • Please, email customer.services@gooseberryintimates.com if you have any questions about this policy or need any assistance