All orders are shipped out within 2/3 business days of purchase from our warehouse in Bali. Processing time may be extended during holidays, launches/re-stocks, limited edition releases and promotions.
All orders are shipped through DHL EXPRESS with an approximate delivery time of 3-6 business days. Estimated delivery times serve as guidelines and do not take into account delays caused by payment authorization, customs clearance processes or other unforeseen events we do not take responsibility for.
INTERNATIONAL
FREE for orders over $125
$15 flat fee for orders under $125
$20 flat fee on orders under $50
INDONESIA:
FREE*Albania, Azerbaijan, Belarus, Bermuda, Brazil, Chile, Colombia, Croatia, Estonia, French Polynesia, Greece, Israel, Kazakhstan, Kuwait, Latvia, Lebanon, Luxembourg, North Macedonia, Moldova, Montenegro, Norway, Pakistan, Peru, Portugal, Romania, Serbia, Sint Maarten, Slovakia, Slovenia, South Africa, Turkey, Ukraine, U.S. Outlying Islands, Uzbekistan, Venezuela, Qatar, Cyprus, Hungary, Poland
Certain out of range countries/and regional or remote areas within Australia are not supported by DHL and will be shipped with regular express post (5-10 business days).
To track your order click here
If you need to change your order, please contact us immediately. We pack and ship orders daily so cannot guarantee your requests can be made. Once orders have been confirmed in our system they are unable to be changed.
We are unable to ship to PO Boxes and to the following countries: Russia, China, Hong Kong, Ukraine, Saudi-Arabia, Maldives, certain countries in Africa & the Pacifics.
All orders from Gooseberry are shipped from Bali, Indonesia. You may be subject to additional import fees upon delivery depending on your location.
Please be aware that Gooseberry does not have any control over any duties, customs and taxes levied by the country your order is being shipped to. If you refuse to pay the Customs fee and the parcel is returned to back to Gooseberry, we will contact you regarding a re-shipment or refund.
If you opt for the refund, a shipping and handling fee could potentially be deducted from your refund.
Customs may choose to dispose of your package instead of returning it to us. In this instance, we will not be liable to reship the product back to you or offer a refund.
If you are unsure about whether you are subject to Customs and Duties fees, we would best advise contacting your local Customs office for more clarity and information. If you require more information on shipping, our customer service team HERE. By placing an order you are acknowledging and accepting all the international shipping terms.
