SHIPPING / DELIVERY

COVID-19 Shipping Update: 

Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state recommended social distancing and PPE guidelines. Please allow an additional time for your items to reach you within 14 working days.
  • Processing times may be delayed. Generally processing times are within 5-7 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
  • We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
  • You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.
We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!

*Please understand that business days do not include weekends or holidays.
  • International Shipping 5–7 working days - free for orders over $125 or $10 for orders below $125
  • Domestic Shipping 3–5 working days - free for all orders
  • Countries listed below this page* 10 working days free for orders over $125 or 30$ for orders below $125
  • We cannot send to PO boxes
  • Orders are dispatched from Bali within 4 working days
  • Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. Special offer / new collection launch may impact the timing on when your order ships.
TRACKING NUMBER / TRACK YOUR ORDER
    CANCELLED ORDER
    • Orders can be cancelled within 24hrs of being made. Orders may not be modified/cancelled once the parcel has been processed. 
    TAXES AND DUTIES
    • All international packages may be subjected to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"] and are not included in the cost of the order. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from Gooseberry Intimates, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Gooseberry Intimates.
      LIST OF COUNTRY SHIP VIA EMS *
      • Albania, Azerbaijan, Belarus, Bermuda, Brazil, Chile, Colombia, Croatia, Cyprus, Estonia, French Polynesia, Greece, Israel, Kazakhstan, Kuwait, Latvia, Lebanon, Luxembourg, Macedonia, Moldova, Montenegro, Norway, Pakistan, Peru, Portugal, Romania, Russia, Serbia, Sint Maarten, Slovakia, Slovenia, South Africa, Turkey, Ukraine, Uzbekistan, Venezuela
        ADDITONAL INFORMATION
        • Gooseberry is not responsible for lost or stolen packages or packages delayed in transit
        • The shipping costs for orders are non refundable
        • We will not be responsible for the payment of any Import Duty / Tax / VAT under any circumstances.
        • By placing an order you are acknowledging and accepting all the international shipping terms
        • Please, email customer.services@gooseberryintimates.com if you have any questions about this policy or need any assistance