DELIVERY & RETURN
General Shipping Overview
CONSCIOUS DELIVERY: All our shipments are climate compensated at no extra cost to you! We plant a tree for every order, so feel confident knowing you’re a sustainable shopper with Gooseberry! Find more here
PROCESSING TIME: All orders are shipped out within 2/3 business days of purchase from our warehouse in Bali. Processing time may be extended during holidays, launches/re-stocks, limited edition releases and promotions.
SHIPPING METHOD: All orders are shipped through DHL EXPRESS with an approximate delivery time of 3-6 business days. Estimated delivery times serve as guidelines and do not take into account delays caused by payment authorization, customs clearance processes or other unforeseen events we do not take responsibility for.
DHL EXPRESS RATE:
INTERNATIONAL: FREE for orders over $125
$15 flat fee for orders under $125
$20 flat fee on orders under $50
INDONESIA: FREE
OUT OF RANGE COUNTRIES: FREE for orders over $180
$30 flat fee for orders under $180: Albania, Azerbaijan, Belarus, Bermuda, Brazil, Chile, Colombia, Croatia, Estonia, French Polynesia, Greece, Israel, Kazakhstan, Kuwait, Latvia, Lebanon, Luxembourg, North Macedonia, Moldova, Montenegro, Norway, Pakistan, Peru, Portugal, Romania, Serbia, Sint Maarten, Slovakia, Slovenia, South Africa, Turkey, Ukraine, U.S. Outlying Islands, Uzbekistan, Venezuela, Qatar, Cyprus, Hungary, Poland
Certain out of range countries/and regional or remote areas within Australia are not supported by DHL and will be shipped with regular express post (5-10 business days).
TRACK YOUR ORDER: To track your order, click here.
CHANGE AN ORDER
If you need to change your order, please contact us immediately. We pack and ship orders daily so cannot guarantee your requests can be made. Once orders have been confirmed in our system they are unable to be changed.
RESTRICTIONS
We are unable to ship to PO boxes and to the following countries: Russia, China, Hong Kong, Ukraine, Saudi-Arabia, Maldives, certain countries in Africa & the Pacifics.
TAXES & DUTIES
All orders from Gooseberry are shipped from Bali, Indonesia. All taxes and duties are automatically computed and applied to orders. These fees will be charged at checkout along with the shipping fee.
Please be aware that Gooseberry does not have any control over any duties, customs and taxes levied by the country your order is being shipped to.
There are only a few countries where we are unable to calculate tax and duties. If your destination is in one of these countries and these fees were not charged at checkout, you may be subject to additional import fees upon delivery. If you refuse to pay the Customs fee and the parcel is returned back to Gooseberry, please contact our customer service team.
If you require more information on shipping, feel free to contact us HERE.
By placing an order you are acknowledging and accepting all the international shipping terms.
Returns & Process
EXTENDED HOLIDAY RETURNS: Purchases made during our BFCM Sale and the Holiday Period (November 22nd to December 26th) qualify for returns up to 45 days from the date of delivery.
- US Customers: Drop your order off at any Happy Returns location or mail it to our US return center using a prepaid label.
- Canadian Customers: Return items to our US return center using a prepaid label.
- UK Customers: Return items to our UK return center. Please note that we are unable to provide a prepaid shipping label at this time, customers must arrange their own shipping service.
- Australian & New Zealand Customers: Return items to our Australian return center. Please note that we are unable to provide a prepaid shipping label at this time, customers must arrange their own shipping service or drop off at a Sendle location (a $10 processing fee applies).
- Rest of the World: Return items to our Bali warehouse using a return label purchased from your local postal service. Gooseberry does not cover the cost of international returns.
SALE - We do not accept returns or exchanges on sale items or items purchased using a discount code as part of a promotion. All discounted items are considered final sale unless the product is faulty. In such cases, please reach out to us and provide proof.
Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. Damaged returns and returns sent back without prior authorization will be returned to sender. Gift Cards may not be returned. Store-credit do not expire and can be used toward anything on our site.