Delivery & Return
All US orders are shipped within 2-3 business days of purchase.
Please note that processing times may be delayed during holidays, launches, re-stocks, or promotional periods.
All US orders are shipped from New York with USPS Ground Shipping.
Delivery times will vary depending on your location and do not account for delays caused by payment authorizations, holidays, or other unforeseen events that we do not take responsibility for.
- FREE standard shipping on orders over $150 (excluding taxes).
- $8 Flat Fee for orders under $150.
Need to make a change? Please contact us immediately.
We process and ship orders daily, so we can’t guarantee changes once your order has been confirmed in our system.
Sales tax is automatically calculated and applied at checkout based on your shipping address.
You won’t be charged any customs, tariffs, or import fees — all U.S. orders ship domestically.
Returns Policy
Gooseberry accepts returns on orders within 30 days of delivery, as long as items are returned in their original condition with tags and hygiene liners attached.
We offer:
- Refunds to your original payment method (available within 14 days of delivery – a $10 restocking fee applies)
- Store credit or exchange (available within 30 days of delivery – no restocking fee)
Sale items and purchases made with a discount under 25% are eligible for return within our standard return window, as long as they meet our return conditions.
However, please note:
- Items marked as final sale cannot be returned or exchanged.
- Orders placed with a promotional discount of 25% or more are considered final sale and are not eligible for return or exchange.
In the unlikely case you've received a damaged item, please contact us within 7 days of delivery and include photos.
- Drop your order at any Happy Returns location (free of charge)
- Or mail it to our U.S. return center with a $10 prepaid label or your own shipping method.
Please note:
- Final sale items are not eligible for returns.
- Gift cards are non-refundable.
- Shipping fees, duties, and taxes are non-refundable.
- Store credits do not expire and can be used toward any item on our site.
Important: Returns that don’t meet our return conditions may be sent back to you.
If you’ve received a faulty or damaged item, please contact our team within 7 days of delivery. We’ll review your claim and provide a prepaid return label and full refund if approved.
By placing an order, you agree to all shipping and return terms. Need help? Our Customer Service team is happy to assist.
To initiate a return, please visit:
Delivery & Return
All orders are shipped out within 2/3 business days of purchase from our warehouse in Bali. Processing time may be extended during holidays, launches/re-stocks, limited edition releases and promotions.
All orders are shipped through DHL EXPRESS with an approximate delivery time of 3-6 business days. Estimated delivery times serve as guidelines and do not take into account delays caused by payment authorization, customs clearance processes or other unforeseen events we do not take responsibility for.
INTERNATIONAL
FREE for orders over $125
$15 flat fee for orders under $125
$20 flat fee on orders under $50
OUT OF RANGE COUNTRIES*: FREE for orders over $180
$30 flat fee for orders under $180
*Albania, Azerbaijan, Belarus, Bermuda, Brazil, Chile, Colombia, Croatia, Estonia, French Polynesia, Greece, Israel, Kazakhstan, Kuwait, Latvia, Lebanon, Luxembourg, North Macedonia, Moldova, Montenegro, Norway, Pakistan, Peru, Portugal, Romania, Serbia, Sint Maarten, Slovakia, Slovenia, South Africa, Turkey, Ukraine, U.S. Outlying Islands, Uzbekistan, Venezuela, Qatar, Cyprus, Hungary, Poland
Certain out of range countries/and regional or remote areas within Australia are not supported by DHL and will be shipped with regular express post (5-10 business days).
If you need to change your order, please contact us immediately. We pack and ship orders daily so cannot guarantee your requests can be made. Once orders have been confirmed in our system they are unable to be changed.
We are unable to ship to PO Boxes and to the following countries: Russia and Ukraine
All orders from Gooseberry are shipped from Bali, Indonesia.
Every order going to the EU is subject to tax. Duty will be collected on orders EUR 150 and over. All taxes and duties that may be levied upon your order will be charged at checkout.
By placing an order you are acknowledging and accepting all the international shipping terms.
Returns Policy
We want you to be completely satisfied with your order. If you change your mind for any reason you can simply return your item(s) to our Belgium return for a STORE-CREDIT of the item's value within 30 days of receipt; or an exchange.
Our return policy is valid for 30 days, unfortunately if 30 have passed since you've received your purchase we are unable to offer you a store-credit or exchange.
We do not accept exchanges or returns on items purchased on sale or items purchased using a discount code as part of a sale promotion, all discounted items are considered final sale, unless the items are faulty and proof is provided by the customer.
You can simply return your item(s) to our return center for a STORE-CREDIT of the item's value within 30 days of receipt; or an exchange
We will provide you with the full address when we allocate your Returns Authorization number.
We are unable to provide you with a return label at this time.
Item/s must be returned within 30 days of receiving your purchase together with original proof of purchase. Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
Damaged returns and returns sent back without prior authorization will be returned to sender. Gift Cards may not be returned. Items purchased on sale will not be accepted for a return, exchange or store credit. Store-credit do not expire and can be used toward anything on our site.
Please note that original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. Gooseberry takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Gooseberry.
If you have received a faulty item please email us to arrange a prepaid return postage label. We will replace the faulty item if stock is available or refund upon return.
By placing an order you are acknowledging and accepting all the international shipping terms. Please email our customer services if you need any assistance
Delivery & Return
All orders are shipped out within 2/3 business days of purchase from our warehouse in Bali. Processing time may be extended during holidays, launches/re-stocks, limited edition releases and promotions.
All orders are shipped through DHL EXPRESS with an approximate delivery time of 3-6 business days. Estimated delivery times serve as guidelines and do not take into account delays caused by payment authorization, customs clearance processes or other unforeseen events we do not take responsibility for.
INTERNATIONAL
FREE for orders over $125
$15 flat fee for orders under $125
$20 flat fee on orders under $50
If you need to change your order, please contact us immediately. We pack and ship orders daily so cannot guarantee your requests can be made. Once orders have been confirmed in our system they are unable to be changed.
We are unable to ship to PO Boxes
All orders from Gooseberry are shipped from Bali, Indonesia.
Every order going to the UK is subject to tax. Duty will be collected on orders GBP 135 and over. All taxes and duties that may be levied upon your order will be charged at checkout.
Please be aware that Gooseberry does not have any control over any duties, customs and taxes levied by the country your order is being shipped to.
Return Policy
We want you to be completely satisfied with your order. If you change your mind for any reason you can simply return your item(s) to our UK return for a STORE-CREDIT of the item's value within 30 days of receipt; or an exchange.
Our return policy is valid for 30 days, unfortunately if 30 have passed since you've received your purchase we are unable to offer you a store-credit or exchange.
We do not accept exchanges or returns on items purchased on sale or items purchased using a discount code as part of a sale promotion, all discounted items are considered final sale, unless the items are faulty and proof is provided by the customer.
You can simply return your item(s) to our return center for a STORE-CREDIT of the item's value within 30 days of receipt; or an exchange
We will provide you with the full address when we allocate your Returns Authorization number.
UK customers can return their items to our UK centre, we are unable to provide you with a return label at this time.
Item/s must be returned within 30 days of receiving your purchase together with original proof of purchase. Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
Damaged returns and returns sent back without prior authorization will be returned to sender. Gift Cards may not be returned. Items purchased on sale will not be accepted for a return, exchange or store credit. Store-credit do not expire and can be used toward anything on our site.
Please note that original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. Gooseberry takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Gooseberry.
If you have received a faulty item please email us to arrange a prepaid return postage label. We will replace the faulty item if stock is available or refund upon return.
By placing an order you are acknowledging and accepting all the international shipping terms. Please email our customer services if you need any assistance
Delivery & Return
All orders are shipped out within 2/3 business days of purchase from our warehouse in Bali. Processing time may be extended during holidays, launches/re-stocks, limited edition releases and promotions.
All orders are shipped through DHL EXPRESS with an approximate delivery time of 3-6 business days. Estimated delivery times serve as guidelines and do not take into account delays caused by payment authorization, customs clearance processes or other unforeseen events we do not take responsibility for.
INTERNATIONAL
FREE for orders over $125
$15 flat fee for orders under $125
$20 flat fee on orders under $50
INDONESIA: FREE
OUT OF RANGE COUNTRIES*: FREE for orders over $180
$30 flat fee for orders under $180
*Albania, Azerbaijan, Belarus, Bermuda, Brazil, Chile, Colombia, Croatia, Estonia, French Polynesia, Greece, Israel, Kazakhstan, Kuwait, Latvia, Lebanon, Luxembourg, North Macedonia, Moldova, Montenegro, Norway, Pakistan, Peru, Portugal, Romania, Serbia, Sint Maarten, Slovakia, Slovenia, South Africa, Turkey, Ukraine, U.S. Outlying Islands, Uzbekistan, Venezuela, Qatar, Cyprus, Hungary, Poland
Certain out of range countries/and regional or remote areas within Australia are not supported by DHL and will be shipped with regular express post (5-10 business days).
If you need to change your order, please contact us immediately. We pack and ship orders daily so cannot guarantee your requests can be made. Once orders have been confirmed in our system they are unable to be changed.
We are unable to ship to PO Boxes
As outlined by law, Gooseberry Intimates is required to register, collect, and remit GST to the Australian Taxation Office. Please see here for more information.
- Orders under AU 1,000 - GST and fees are due
- Orders over AU 1,000 - Duty, GST and fees are due
All taxes and duties that may be levied upon your order will be charged at checkout.
Return Policy
We want you to be completely satisfied with your order. If you change your mind for any reason you can simply return your item(s) to our AUSTRALIAN return for a STORE-CREDIT of the item's value within 30 days of receipt; or an exchange.
Our return policy is valid for 30 days, unfortunately if 30 have passed since you've received your purchase we are unable to offer you a store-credit or exchange.
We do not accept exchanges or returns on items purchased on sale or items purchased using a discount code as part of a sale promotion, all discounted items are considered final sale, unless the items are faulty and proof is provided by the customer.
You can simply return your item(s) to our return center for a STORE-CREDIT of the item's value within 30 days of receipt; or an exchange
We will provide you with the full address when we allocate your Returns Authorization number.
Customers can return their items to our Australian centre, we are unable to provide you with a return label at this time.
Item/s must be returned within 30 days of receiving your purchase together with original proof of purchase. Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
Damaged returns and returns sent back without prior authorization will be returned to sender. Gift Cards may not be returned. Items purchased on sale will not be accepted for a return, exchange or store credit. Store-credit do not expire and can be used toward anything on our site.
Please note that original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. Gooseberry takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Gooseberry.
If you have received a faulty item please email us to arrange a prepaid return postage label. We will replace the faulty item if stock is available or refund upon return.
By placing an order you are acknowledging and accepting all the international shipping terms. Please email our customer services if you need any assistance
Delivery & Return
All orders are shipped out within 2/3 business days of purchase from our warehouse in Bali. Processing time may be extended during holidays, launches/re-stocks, limited edition releases and promotions.
All orders are shipped through DHL EXPRESS with an approximate delivery time of 3-6 business days. Estimated delivery times serve as guidelines and do not take into account delays caused by payment authorization, customs clearance processes or other unforeseen events we do not take responsibility for.
INTERNATIONAL
FREE for orders over $125
$15 flat fee for orders under $125
$20 flat fee on orders under $50
INDONESIA: FREE
OUT OF RANGE COUNTRIES*: FREE for orders over $180
$30 flat fee for orders under $180
*Albania, Azerbaijan, Belarus, Bermuda, Brazil, Chile, Colombia, Croatia, Estonia, French Polynesia, Greece, Israel, Kazakhstan, Kuwait, Latvia, Lebanon, Luxembourg, North Macedonia, Moldova, Montenegro, Norway, Pakistan, Peru, Portugal, Romania, Serbia, Sint Maarten, Slovakia, Slovenia, South Africa, Turkey, Ukraine, U.S. Outlying Islands, Uzbekistan, Venezuela, Qatar, Cyprus, Hungary, Poland
Certain out of range countries/and regional or remote areas within Australia are not supported by DHL and will be shipped with regular express post (5-10 business days).
If you need to change your order, please contact us immediately. We pack and ship orders daily so cannot guarantee your requests can be made. Once orders have been confirmed in our system they are unable to be changed.
We are unable to ship to PO Boxes and to the following countries: Russia, China, Hong Kong, Ukraine, Saudi-Arabia, Maldives, certain countries in Africa & the Pacifics.
All orders from Gooseberry are shipped from Bali, Indonesia.
All taxes and duties that may be levied upon your order will be charged at checkout.
Please be aware that Gooseberry does not have any control over any duties, customs and taxes levied by the country your order is being shipped to.
Returns Policy
We want you to be completely satisfied with your order. If you change your mind for any reason you can simply return your item(s).
Returns will need to be shipped to our Bali warehouse.
Our return policy is valid for 30 days, unfortunately if 30 have passed since you've received your purchase we are unable to offer you a store-credit or exchange.
We do not accept exchanges or returns on items purchased on sale or items purchased using a discount code as part of a sale promotion, all discounted items are considered final sale, unless the items are faulty and proof is provided by the customer.
You can simply return your item(s) to our return center for a STORE-CREDIT of the item's value within 30 days of receipt; or an exchange
We will provide you with the full address when we allocate your Returns Authorization number.
Item/s must be returned within 30 days of receiving your purchase together with original proof of purchase. Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
Damaged returns and returns sent back without prior authorization will be returned to sender. Gift Cards may not be returned. Items purchased on sale will not be accepted for a return, exchange or store credit. Store-credit do not expire and can be used toward anything on our site.
Please note that original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. Gooseberry takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Gooseberry.
If you have received a faulty item please email us to arrange a prepaid return postage label. We will replace the faulty item if stock is available or refund upon return.
By placing an order you are acknowledging and accepting all the international shipping terms. Please email our customer services if you need any assistance