Gooseberry Intimates Hand wash in lukewarm water with an extra-gentle lingerie wash. Gently squeeze out excess water and lay flat to dry. Please follow care instructions to keep your lingerie in the best condition. If you need further help please email us HERE.
SHIPPING & RETURNS
General Shipping Overview
CONSCIOUS DELIVERY: All our shipments are climate compensated at no extra cost to you! We plant a tree for every order, so feel confident knowing you’re a sustainable shopper with Gooseberry! FIND MORE by clicking HERE
PROCESSING TIME: All orders are shipped out within 2/3 business days of purchase from our warehouse in Bali. Processing time may be extended during holidays, launches/re-stocks, limited edition releases and promotions.
SHIPPING METHOD: All orders are shipped through DHL EXPRESS with an approximate delivery time of 3-6 business days. Estimated delivery times serve as guidelines and do not take into account delays caused by payment authorization, customs clearance processes or other unforeseen events we do not take responsibility for.
DHL EXPRESS RATE:
INTERNATIONAL: FREE for orders over $100 $10 flat fee for orders under $100 $20 flat fee on orders under $50
OUT OF RANGE COUNTRIES: FREE for orders over $100 $30 flat fee for orders under $80: Albania, Azerbaijan, Belarus, Bermuda, Brazil, Chile, Colombia, Croatia, Estonia, French Polynesia, Greece, Israel, Kazakhstan, Kuwait, Latvia, Lebanon, Luxembourg, North Macedonia, Moldova, Montenegro, Norway, Pakistan, Peru, Portugal, Romania, Serbia, Sint Maarten, Slovakia, Slovenia, South Africa, Turkey, Ukraine, U.S. Outlying Islands, Uzbekistan, Venezuela, Qatar, Cyprus, Hungary, Poland
Certain out of range countries/and regional or remote areas within Australia are not supported by DHL and will be shipped with regular express post (5-10 business days).
TRACK YOUR ORDER: You can track your shipment by clickingHERE
CHANGE A ORDER If you need to change your order, please contact us immediately. We pack and ship orders daily so cannot guarantee your requests can be made. Once orders have been confirmed in our system they are unable to be changed.
RESTRICTIONS Weare unable to ship to PO Boxes and to the following countries: Russia, China, Hong Kong, Ukraine, Saudi-Arabia, Maldives, certain countries in Africa & the Pacifics.
TAXES & DUTIES We currently ship all items delivery duty unpaid (DDU). Gooseberry is not responsible for any customs charges or local taxes due to international shipment. Please familiarize yourself with your countries regulations as payment of these duties may be necessary to release your order.Note: there are NO customs duties incurred on parcels within Australia.
If you refuse a shipment from Gooseberry you are responsible for the original shipping charges, any import fees that may have incurred on the package, as well as the cost of returning your order parcel to Gooseberry. This amount will be deducted from your order refund once the shipment has been received back.
If you require more information on shipping, please email our customer service team HERE. By placing an order you are acknowledging and accepting all the international shipping terms.