All orders are shipped out within 2 Business Days of purchase from our warehouse in Bali. Please note that due the current Covid-19 there is a slight delay in processing out orders and can take up to 3-4 business day for us to process and shipping your order. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions. 

International (Free shipping on orders over $125)
USA: 3-5 Business Days - $10 
CANADA: 3-5 Business Days - $10 
EUROPE: 3-5 Business Days - $10 
REST OF THE WORLD: 3-8 Business Days - $30

Domestic 
3–5 working days - free

Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect. Please note that once your order is on its way, we are unable to change the shipping address. If orders are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. Any additional shipping costs are non-refundable

Restrictions
We are unable to ship to PO Boxes and to the following countries: Russia, China, Hong Kong, Ukraine, Saudi-Arabia, Maldives, certain countries in Africa & the Pacifics.

Tracking number / Track your order
Track your order

Cancelled Order
Orders can be cancelled within 24hrs of being made. Orders may not be modified/cancelled once the parcel has been processed. 

Taxes & Duties
We currently ship all items delivery duty unpaid (DDU).  All international packages may be subjected to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"] and are not included in the cost of the order. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from Gooseberry Intimates, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Gooseberry Intimates.

By placing an order you are acknowledging and accepting all the international shipping terms. Please, email customer.services@gooseberryintimates.com if you have any questions about this policy or need any assistance

Full Price Orders - We want you to be completely satisfied with your online purchase. If you change your mind for any reason you can simply return your item(s) to our warehouse in Bali, Indonesia for a full refund of the item's value within 21 days of receipt. 

Sale - We do not accept exchanges or returns on items purchased on sales or promotion, unless the items are faulty and proof is provided by the customer.

Return - we will provide you with the full address when we allocate your Returns Authorisation number. 

Item/s must be returned within 21 days of receiving your purchase together with original proof of purchase. Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. Gift Cards may not be returned. Items marked as final sale will not be accepted for a return, exchange, refund or credit note. Store-credit notes are valid for 12 months from the date of issue.

Please note that original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. Gooseberry takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Gooseberry.

If you have received a faulty item please email us to arrange a prepaid return postage label. We will replace the faulty item if stock is available or refund upon return.

By placing an order you are acknowledging and accepting all the international shipping terms. Please email our customer services if you need any assistance  

Gooseberry Seaside - Swimwear
Hand wash cold
Always rinse in clear cold water
Cold hand wash in very mild soapy water
Never leave to soak.
Dry in shade
Avoid rough surfaces,
Do not use strong detergent, fabric softeners, bleach, leave rolled up wet or dry clean, iron, spin or tumble dry
Lotion, sunscreen, oil and chlorine can cause discoloration. This is not a manufacturing defect.
Please follow care instructions to keep your swimwear in the best condition

Gooseberry Intimates
Hand wash cold
Always rinse in clear cold water
Cold hand wash in very mild soapy water
Never leave to soak.
Do not use strong detergent, fabric softeners, bleach, leave rolled up wet or dry clean, iron, spin or tumble dry
Please follow care instructions to keep your intimates in the best condition

If you need further information please email us at customer.services@gooseberryintimates.com