All our shipments are climate compensated at no extra cost to you! We plant a tree for every order, so feel confident knowing you’re a sustainable shopper with Gooseberry!

We are pleased to be operating as normal. All orders are shipped out within 2 Business Days of purchase from our warehouse in Bali. Processing time may be extended during holidays, launches/re-stocks, limited edition releases and promotions.

International (Free shipping on orders over $125)
We are shipping orders as usual to international destinations. However due the covid-19, some countries are rightly prioritizing the processing of essential food and medical supplies through customs, and as such there may be an additional delay on your package. Sometimes parcels are subject to random checks which can cause associated delays. Gooseberry is not responsible for any delays caused by destination customs clearance processes.

DHL EXPRESS
USA: 3-5 Business Days - $10 
CANADA: 3-5 Business Days - $10
AUSTRALIA: 4-7 Business Days - $10
EUROPE: 4-8 Business Days - $10
REST OF THE WORLD: 4-10 Business Days - $30 
REMOTE AREA: DHL using third party 10-15 days - $10

Domestic 
3–5 working days - free

Estimated delivery times serve as guidelines and do not take into account delays caused by payment authorization, customs clearance processes or other unforeseen events we do not take responsibility for.

Tracking number / Track your order
Track your order

Cancelled Order
We are unable to accept any cancellation once an order has been dispatched. If a shipment is undeliverable at destination due to refusal to pay import tax, incorrect address, multiple failed attempts, or otherwise, the package may be abandoned at destination at recipient’s responsibility. We cannot be held responsible for lost or stolen packages. 

Restrictions
We are unable to ship to PO Boxes and to the following countries: Russia, China, Hong Kong, Ukraine, Saudi-Arabia, Maldives, certain countries in Africa & the Pacifics.

Taxes & Duties
We currently ship all items delivery duty unpaid (DDU). All international packages may be subjected to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"] and are not included in the cost of the order. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from Gooseberry Intimates, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Gooseberry Intimates. 

By placing an order you are acknowledging and accepting all the international shipping terms. Please, email customer.services@gooseberryintimates.com if you have any questions about this policy or need any assistance

Sale - We do not accept exchanges or returns on items purchased on sales or promotion, unless the items are faulty and proof is provided by the customer.

Return - we will provide you with the full address when we allocate your Returns Authorisation number. 

Item/s must be returned within 21 days of receiving your purchase together with original proof of purchase. Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. Damaged returns and returns sent back without prior authorization will be returned to sender. Gift Cards may not be returned. Items purchased on sale will not be accepted for a return, exchange, refund or credit note. Store-credit credits do not expire and can be used toward anything on our site.

To initiate a return, please visit: https://gooseberry.returnscenter.com

Please note that original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. Gooseberry takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Gooseberry.

If you have received a faulty item please email us to arrange a prepaid return postage label. We will replace the faulty item if stock is available or refund upon return.

By placing an order you are acknowledging and accepting all the international shipping terms. Please email our customer services if you need any assistance  

Gooseberry Seaside - Swimwear
Hand wash cold
Always rinse in clear cold water
Cold hand wash in very mild soapy water
Never leave to soak.
Dry in shade
Avoid rough surfaces,
Do not use strong detergent, fabric softeners, bleach, leave rolled up wet or dry clean, iron, spin or tumble dry
Lotion, sunscreen, oil and chlorine can cause discoloration. This is not a manufacturing defect.
Please follow care instructions to keep your swimwear in the best condition

Gooseberry Intimates
Hand wash cold
Always rinse in clear cold water
Cold hand wash in very mild soapy water
Never leave to soak.
Do not use strong detergent, fabric softeners, bleach, leave rolled up wet or dry clean, iron, spin or tumble dry
Please follow care instructions to keep your intimates in the best condition

If you need further information please email us at customer.services@gooseberryintimates.com